This elaborates on what I see happening.Ĭlick to expand.Trust me I know and so does Al but even without an open policy there is abuse to the point that Al and even I have spent tons of time in the back room hashing out the details via e-mail and every once in a while conversations turn to law suits. I'm not condoning poor quality or bad service but overall the majority seem to accept it. Orders come and go and it's easy to forget you are dealing with a real person on the other end. Ebay and mailorder makes it even easier to loose site of the customer because there is no personal human contact. Then he tends to not give too much credence to the complaints he does get because "you can't please everyone, I have lots of happy customers"Īs a business grows it can become less and less in touch with the customer and it becomes all about taking care of the business, not the customer. Because he doesn't get many complaints his impression is, all is well. This tends to set the path the vendor takes. Often they expend the energy needed to resolve a vendor issue posting a complaint in a forum instead of dealing with the vendor. Some reasons I feel the consumer shares fault is, they settle for less than good quality products and service and they go back for more. Having read and had some involvement in a good deal of real vendor bashing that has gone on here, I've learned there are 2 sides to every story. I tend to blame the consumer as much as the vendor though. The scenarios discribed here are not signs of good business practices.
0 kommentar(er)
